Shipping policy
Shipping Policy
At RODISTA, every detail matters, from the design of our knee straps to the care with which your order reaches you. We're committed to ensuring a fast, secure, and seamless delivery experience wherever you are in the world.
Processing Time
All orders are processed within 1–3 business days. Once your order is shipped, you'll receive a confirmation email with a tracking number. Please allow up to 3 days for tracking updates to appear after dispatch.
Estimated Delivery Time
- Europe: 5–9 business days
- International: 7–10 business days
Delivery times are estimates and may vary depending on customs processing or carrier delays.
Shipping Fees
Shipping is free worldwide on every order. Every package is fully insured against loss, theft, or damage during transit for your complete peace of mind.
Order Tracking
Once shipped, your tracking link will be sent automatically via email. If you have not received it within a reasonable time, please contact us at contact@rodista.com and we'll assist you promptly.
Damaged, Delayed, or Missing Packages
If your order arrives damaged or hasn't arrived within the estimated delivery time, please contact us at contact@rodista.com within 7 days of receipt (or expected delivery). We'll investigate the issue and offer a replacement or refund where applicable.
Incorrect Address or Order Changes
If you've entered an incorrect shipping address or wish to cancel your order, please reach out to us within 24 hours of purchase. After this period, we cannot guarantee changes before dispatch.
Our Commitment
At RODISTA, we know that knee pain can hold you back from the simple things, walking, climbing stairs, keeping up with the people and activities you love. Every order is packed and shipped with that in mind, because getting your relief to you quickly and safely is part of helping you move freely again.